Returns and Refund Policy

Overview

This Returns and Refund Policy outlines the terms and conditions governing the return, exchange, and refund processes for purchases made from ShopNevly. By making a purchase, you agree to comply with this policy.

Return and Refund Requests

  1. Eligibility for Returns/Refunds

    • All return/refund requests must be made within 30 calendar days of the original purchase date.
    • Items must be unopened and unused to be eligible for return or exchange.
    • Return requests submitted after 30 calendar days will be denied.

  2. Shipping and Processing Fees

    • Customers are responsible for the cost of shipping return items, in addition to a $5 processing fee, which will be deducted from the original payment amount.
    • All shipping costs and processing fees are non-refundable.

  3. Return Process

    • To initiate a return, please contact us at info@shopnevly.com.
    • Items sent back without prior return request approval will not be accepted.

  4. Promotional Orders

    • We do not accept free exchanges, returns, or refunds on orders placed during sales promotions (e.g., BOGO, 50% off, BOG2).
    • Returns, exchanges, and refunds are available for items purchased at full price only.

Cancellations

  • To qualify for an order cancellation, you must contact us via email within 5 hours of placing your order. If your order has already been processed, cancellation may not be possible.

Exchanges

  • We offer a one-time free exchange service for all paid purchases, excluding promotional items.
  • If you utilize this exchange offer, all future refund requests for that order will be forfeited.

Damaged Items and Issues

  • Inspect your order upon reception. If you receive a defective, damaged, or incorrect item, please contact us immediately with proof of the issue.
  • Refunds will not be granted for products that are broken or damaged by the customer during use.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom products (e.g., special orders, personalized items)
  • Personal care goods (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

We do not accept returns on sale items or gift cards. Please reach out with any questions regarding specific items.

European Union Cooling-Off Period

If merchandise is being shipped into the European Union, customers have the right to cancel or return their order within 14 days, for any reason, without justification. The item must be in its original condition, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

Refunds

  • Upon receiving and inspecting your return, we will notify you regarding the approval status of your refund.
  • If approved, the refund will be processed automatically to your original payment method within 3-5 business days. Note that it may take additional time for your bank or credit card company to post the refund.
  • If more than 15 days have passed since approval of your return and you have not received your refund, please contact us at info@shopnevly.com.

This policy is subject to change. For any questions or clarifications, please contact us at info@shopnevly.com. Thank you for your understanding and cooperation.